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Homeowner FAQ's
Navigate using the tabs below to learn more about warranty coverage, claims, and more.
No, Solar Insure is not an insurance company. Insurance protects you against unexpected financial losses like accidents, weather events, or property damage. Solar Insure provides long-term warranties that cover your solar system’s parts and labor if something fails. Learn more about Solar Insure
It is recommended to have both homeowner’s insurance and a Solar Insure warranty on your solar energy system. Homeowners' insurance primarily protects against external events like fires, storms, or theft, but it often excludes mechanical breakdowns or equipment failures. This is where the Solar Insure warranty complements your homeowners' policy. Solar Insure covers the critical components of your solar system, such as panels, inverters, and racking, providing protection against wear, defects, or system failure.
Read More: The Essential Guide to Understanding Solar Warranties
Lifetime warranties provided by individual installers or companies are often limited to specific parts, don’t include labor, may not be transferable, and are only as good as the company they’re tied to. Our SI-30 warranties cover panels, inverters, racking, and fleet monitoring, include labor, transfer to new homeowners at no cost, and manufacturer defaults are backed by an A+ rated insurance.
Read more about Lifetime Solar Warranties
Coverage encompasses both the time the manufacturer warranty is active and after the manufacturer warranty expiration. During the manufacturer warranty period, if there is an issue that would require the battery to be replaced, the manufacturer warranty covers the parts and SI-30 Battery warranty covers the labor cost. After the manufacturer warranty expires, SI-30 Battery warranty covers parts and labor. When a battery is replaced, the new unit comes with a fresh manufacturer's warranty that covers parts, and Solar Insure continues to cover labor.
Our warranties are sold exclusively through our vetted certified providers. This warranty must be purchased at the time of install and enrolled in our database by your provider within 30 days for activation. It cannot be purchased or added retroactively. We offer a separate system protection warranty called SolarDetect for situations like these.
- If you already have a solar energy system installed on your home without any SI-30 warranty coverage and you are adding battery storage, the battery can be enrolled in SI-30 Battery warranty coverage.
- If you have a solar energy system installed on your home with SI-30 warranty coverage and you are adding battery storage, the battery can be enrolled in SI-30 Battery warranty coverage, and effectively your system would be covered by both SI-30 Solar and SI-30 Battery.
- If you do not have a solar energy system and you would like to install a solar energy system with battery storage, you would work with your Certified Provider to include SI-30 Total warranty coverage in your purchase agreement.
- If you do not have a solar energy system and you are looking to solely install a battery storage system, you would work with your Certified Provider to include SI-30 Battery warranty coverage in your purchase.
No, removals and replacement of the solar panel array and components to perform a reroof is not covered by a Solar Insure warranty. Should your roof need to be repaired or replaced, contact your solar contractor to discuss options.
The SI-30 Solar and SI-30 Total includes coverage for resealing and reflashing within 3" surrounding the roof penetrations for your solar energy system. Other types of roof damage are not included under Solar Insure’s SI-30 Warranties. In those cases, we recommend reaching out directly to your solar installation company or your homeowner’s insurance provider.
For full details on what’s included under roof resealing and reflashing coverage, please visit: www.solarinsure.com/roof-protection
We work with specific manufacturers that have met our stringent criteria. Please visit our Approved Vendor List (AVL) here.
No, there are no deductibles on our warranty plans. Please review your policy with your Certified Provider or contact the Solar Insure Team with questions.
The Solar Insure warranty coverage is transferable with no transfer fees.
- SI-30 Solar is an industry leading coverage that protects panels, inverter(s), optimizers, racking, and labor. Coverage includes resealing and reflashing penetrations related to the solar installation within 3 inches from the mounting hardware. It has no deductibles, no subscription fees, no onboarding fees, and is fully transferable.
- The SI-30 Total Coverage encompasses labor, parts, and remedy as it relates to battery malfunction. Under SI-30 Total components, labor, and remedy as it relates to battery malfunction are all covered. Additionally, once the capacity drops below 50% after the manufacturer warranty period ends, you get one battery replacement to bring you back up to peak capacity.
- The SI-30 Battery covers labor, parts, and remedy as it relates to battery malfunction. It is a 30-year warranty covering parts and labor for standalone and retrofit battery systems and includes one battery replacement when capacity falls below 50% after the manufacturer warranty period ends. For integrated battery/inverter technologies where the battery and inverter cannot be serviced/replaced separately from one another (i.e. Tesla PW3), SI-30 Battery warranty also covers the cost of replacing the inverter.
The SI-30 Warranty includes coverage for resealing and reflashing within 3" surrounding the roof penetrations for your solar energy system. Other types of roof damage are not included under Solar Insure’s SI-30 Warranties. In those cases, we recommend reaching out directly to your solar installation company or your homeowner’s insurance provider.
For full details on what’s included under roof resealing and reflashing coverage, please visit: www.solarinsure.com/roof-protection
SI-30 Total and SI-30 Battery cover standalone batteries, separable integrated battery/inverter and inseparable integrated battery/inverter. For specific brands, take a look at our Approved Vendor List.
Our SI-30 warranties provide 30 year coverage for approved parts and labor.
- Property damage or acts of God such as property damage, fire, theft, rodents, and/or hail. These events are typically covered by either the contractor’s liability insurance or the homeowner’s insurance policy. In these cases, please reach out directly to your homeowner’s insurance.
- Issues with electrical wiring, electrical panels, and/or general electrical workmanship and engineering. Damage to your property or home during installation is typically covered under the contractor's general liability policy. In these cases, please reach out directly to your provider.
- Removal of solar panels during a roof repair/replacement unrelated to your solar system installation.
- Production or performance guarantees. We vet our certified providers and approval vendors to ensure only the highest quality service and products.
- Full list of exclusions can be found here: www.solarinsure.com/warranties
We cover roof penetrations. In the case the installation is faulty and a leak is attributed to your solar installs attachment or flashing to the roof, Solar insure will work with our dedicated partners to repair the leak and at no cost to you. Please contact your roofing contractor for specifics on your roof warranty as this is outside the scope of the solar warranty.
No, these are generally covered by your home owner’s insurance.
We work with specific manufacturers that have met our stringent criteria. Please visit our Approved Vendor List (AVL) here. The parts that are covered are the critical components which include panels, inverters, optimizers, and racking.
No, there are no deductibles on our warranty plans. Please review your policy with your Certified Provider or contact the Solar Insure Team with questions.
We make every effort to match the original part make and model. If the panel manufacturer is no longer in business, we will use a replacement that is similar to class, look, and size.
The Solar Insure warranty coverage is transferable with no transfer fees. The warranty is registered to the address rather than the homeowner’s name which allows it to follow current ownership regardless of the sale.
Homeowners will receive a copy of Product Enrollment within 2 to 4 weeks after your Certified Provider submits your system. Warranty coverage begins on the date the system is online and activated.
If you are unsure, please reach out directly to your installer. If they are no longer in business or are not responsive, call our Service team at 714-625-8204.
The SI-30 warranties must be enrolled by the original installer with Certified Provider credentials within 30 days of installation. There is no need for you to do anything on your end.
Qualifying systems include single-phase residential systems up to 2 MW in size.
- Claims are filed by your Certified Provider (solar contractor). If you are experiencing any issues or need repair, please contact your Certified Provider for support and repair.
- If your Certified Provider is no longer in business and you have a SI-30 Warranty Solution (SI-30 Solar, SI-30 Total, and/or SI-30 Battery), please contact our Customer Service Team at 714-625-8204 for assistance.
No, there are no deductibles on our warranty plans.
- Yes, if your provider is no longer a Certified Provider and your warranty has been enrolled and paid in full by your solar contractor, your warranty will still be honored. To check on the status of your warranty, please contact our Customer Service Team at 714-625-8204.
- If your solar contractor did not enroll and pay for your solar energy system within 30 days of installation, your system may not be covered. Please contact our Customer Service Team to check on the status of your coverage.
Please call your installer for any system issues related to parts, monitoring, or installation. Call homeowner’s insurance if the damage was caused by an unforeseen force of nature. Call Solar Insure directly only if your installer is not responsive as we must go through them first for system diagnostics and repair.
No, removals and replacement of the solar panel array and components to perform a reroof is not covered by a Solar Insure warranty. Should your roof need to be repaired or replaced, contact your solar contractor to discuss options.
We make every effort to match the original part, make, and model. If the panel manufacturer is no longer in business, we will use a replacement that is similar to class, look, and size.
Commercial Owner FAQ's
Navigate using the tabs below to learn more about warranty coverage, claims, and more.
No, Solar Insure is not an insurance company. Insurance protects you against unexpected financial losses like accidents, weather events, or property damage. Solar Insure provides long-term warranties that cover your solar system’s parts and labor if something fails. Learn more about Solar Insure
It is recommended to have both business/property insurance and a Solar Insure warranty on your solar energy system. Your insurance primarily protects against external events like fires, storms, or theft, but it often excludes mechanical breakdowns or equipment failures. This is where the Solar Insure warranty complements your homeowners' policy. Solar Insure covers the critical components of your solar system, such as panels, inverters, and racking, providing protection against wear, defects, or system failure.
Read More: The Essential Guide to Understanding Solar Warranties
Lifetime warranties provided by individual installers or companies are often limited to specific parts, don’t include labor, may not be transferable, and are only as good as the company they’re tied to. SI-Commercial warranty cover panels, inverters, racking, and fleet monitoring, include labor, transfer to new property owner and manufacturer defaults are backed by an A+ rated insurance.
Read more about Lifetime Solar Warranties
Our warranties are sold exclusively through our vetted certified providers. This warranty must be purchased at the time of install and enrolled in our database by your provider within 30 days for activation. It cannot be purchased or added retroactively. We offer a separate system protection warranty called SolarDetect for situations like these.
No, removals and replacement of the solar panel array and components to perform a reroof is not covered by a Solar Insure warranty. Should your roof need to be repaired or replaced, contact your solar contractor to discuss options.
We work with specific manufacturers that have met our stringent criteria. Please visit our Approved Vendor List (AVL) here.
No, there are no deductibles on our warranty plans. Please review your policy with your Certified Provider or contact the Solar Insure Team with questions.
SI-Commercial is an industry leading coverage that protects 30-year panels coverage, 20-year inverter(s), optimizers, racking, and labor. It has no deductibles, no subscription fees, no onboarding fees, and is fully transferable.
The SI-30 Warranty includes coverage for resealing and reflashing within 3" surrounding the roof penetrations for your solar energy system. Other types of roof damage are not included under Solar Insure’s SI-30 Warranties. In those cases, we recommend reaching out directly to your solar installation company or your homeowner’s insurance provider.
For full details on what’s included under roof resealing and reflashing coverage, please visit: www.solarinsure.com/roof-protection
- Panels - 30 years
- Inverters & Optimizers - 20 years
- Gateways (SolarEdge & Enphase) - 5 years
- Racking, or other approved monitoring devices - same as manufacturer
- Property damage or acts of God such as property damage, fire, theft, rodents, and/or hail. These events are typically covered by either the contractor’s liability insurance or the homeowner’s insurance policy. In these cases, please reach out directly to your homeowner’s insurance.
- Issues with electrical wiring, electrical panels, and/or general electrical workmanship and engineering. Damage to your property or home during installation is typically covered under the contractor's general liability policy. In these cases, please reach out directly to your provider.
- Removal of solar panels during a roof repair/replacement unrelated to your solar system installation.
- Production or performance guarantees. We vet our certified providers and approval vendors to ensure only the highest quality service and products.
- Full list of exclusions can be found here: www.solarinsure.com/warranties
We cover roof penetrations. In the case the installation is faulty and a leak is attributed to your solar installs attachment or flashing to the roof, Solar insure will work with our dedicated partners to repair the leak and at no cost to you. Please contact your roofing contractor for specifics on your roof warranty as this is outside the scope of the solar warranty.
No, these are generally covered by your business or property insurance.
We work with specific manufacturers that have met our stringent criteria. Please visit our Approved Vendor List (AVL) here. The parts that are covered are the critical components which include panels, inverters, optimizers, and racking.
No, there are no deductibles on our warranty plans. Please review your policy with your Certified Provider or contact the Solar Insure Team with questions.
We make every effort to match the original part make and model. If the panel manufacturer is no longer in business, we will use a replacement that is similar to class, look, and size.
Homeowners will receive a copy of Product Enrollment within 2 to 4 weeks after your Certified Provider submits your system. Warranty coverage begins on the date the system is online and activated.
If you are unsure, please reach out directly to your installer. If they are no longer in business or are not responsive, call our Service team at 714-625-8204.
The SI-30 warranties must be enrolled by the original installer with Certified Provider credentials within 30 days of installation. There is no need for you to do anything on your end.
Qualifying systems include three-phase commercial systems up to 2 MW in size.
- Panels
- Brands currently listed on the Solar Insure AVL
- Inverters
- SolarEdge, Enphase, SMA, Chint Power Systems (CPS), Solis, AP Systems, and Hoymiles
- Gateways
- SolarEdge and Enphase
- Batteries and battery storage equipment
- Hybrid inverter/battery products (i.e. Tesla Powerwall 3)
- Roof Penetrations, Flashing, and associated roofing materials
- Electrical equipment such as conduits, wiring, grounding equipment, and junction boxes
- Structural mounting systems and hardware for covered equipment, such as ballast supports, ballast materials, and weights
- Internet connectivity and communication kits, cell kits, modems, wireless routers, and range extenders
- Claims are filed by your Certified Provider (solar contractor). If you are experiencing any issues or need repair, please contact your Certified Provider for support and repair.
- If your Certified Provider is no longer in business and you have a SI-30 Warranty Solution (SI-30 Solar, SI-30 Total, and/or SI-30 Battery), please contact our Customer Service Team at 714-625-8204 for assistance.
No, there are no deductibles on our warranty plans.
- Yes, if your provider is no longer a Certified Provider and your warranty has been enrolled and paid in full by your solar contractor, your warranty will still be honored. To check on the status of your warranty, please contact our Customer Service Team at 714-625-8204.
- If your solar contractor did not enroll and pay for your solar energy system within 30 days of installation, your system may not be covered. Please contact our Customer Service Team to check on the status of your coverage.
Yes, labor and shipping is covered for replacement, and reinstallation of defective equipment for covered defects.
No, removals and replacement of the solar panel array and components to perform a reroof is not covered by a Solar Insure warranty. Should your roof need to be repaired or replaced, contact your solar contractor to discuss options.
We make every effort to match the original part, make, and model. If the panel manufacturer is no longer in business, we will use a replacement that is similar to class, look, and size.
Installer FAQ's
Navigate using the tabs below to learn more about warranty coverage, claims, and more.
- Our warranties are sold exclusively through our vetted certified providers. This warranty must be purchased at the time of install and enrolled in our database within 30 days for activation. It cannot be purchased or added retroactively.
If you’re a Certified Provider, learn more
- Certified Providers are vetted and approved by passing the Solar Insure Vetting Process. To become a certified provider and offer Solar Insure warranty solutions, please submit the interest form found here. An account executive will reach out to schedule a discovery call to the business model, goals, and your homeowner needs.
- If there is a mutual fit, you will be sent an application form. The approval process may take up to 3-4 weeks. If approved, a specialist will reach out to begin the certification process.
Our certification process consists of a rigorous multi-point evaluation. We confirm there are no active or pending legal disputes related to solar installations or service, assess financial strength, check customer satisfaction ratings, review warranty and compliance history, verify insurance and licensing, and vet industry reputation.
- Increase sales by giving customers the confidence to invest in system ownership—while reducing long-term liabilities and improving cash flow to enhance your business value.
- Increase your referrals with industry-leading protection and build a stable, valuable customer base with long-term satisfaction.
- Our warranty services integrate seamlessly into your sales process, strengthening your value proposition without added complexity. We collaborate with you to build trust and cultivate lasting customer relationships.
https://www.solarinsure.com/foundation-of-our-30-year-solar-warranty
No, Solar Insure is not an insurance company. Insurance protects you against unexpected financial losses like accidents, weather events, or property damage. Solar Insure provides long-term warranties that cover your solar system’s parts and labor if something fails. Learn more about Solar Insure
Reviewing data from 2006 - December 2025, 98% of claims are approved, and payment is released to certified providers within 3-5 business days.
To become a certified provider and offer Solar Insure warranty solutions, please complete the application, found here. The approval process may take up to 3-4 weeks.
Solar Insure does not communicate directly with customers. Certified Providers serve as liaisons between Solar Insure and their warrantied customers. When a solar system issue arises, the client will contact their certified provider (installer) directly. If the Certified Provider (installer) is no longer in business or unable to perform the repair work, customers may call Solar Insure directly to explore options such as finding another Local Certified Provider or enrolling in SolarDetect.
We work with specific manufacturers that have met our stringent criteria. Please visit our Approved Vendor List (AVL) here.
With recent tariff and FEOC updates impacting procurement, we recognize equipment sourcing may require flexibility. If a manufacturer is not listed, contact your Account Manager — alternative options may be available.
- SI-30 Solar is an industry leading coverage that protects panels, inverter(s), optimizers, racking, and labor. Coverage includes resealing and reflashing penetrations related to the solar installation within 3 inches from the mounting hardware. It has no deductibles, no subscription fees, no onboarding fees, and is fully transferable.
- The SI-30 Total Coverage encompasses labor, parts, and remedy as it relates to battery malfunction. Under SI-30 Total components, labor, and remedy as it relates to battery malfunction are all covered. Additionally, once the capacity drops below 50% after the manufacturer warranty period ends, clients get one battery replacement to bring them back up to peak capacity.
- The SI-30 Battery covers labor, parts, and remedy as it relates to battery malfunction. It is a 30-year warranty covering parts and labor for standalone and retrofit battery systems and includes one battery replacement when capacity falls below 50% after the manufacturer warranty period ends. For integrated battery/inverter technologies where the battery and inverter cannot be serviced/replaced separately from one another (i.e. Tesla PW3), SI-30 Battery warranty also covers the cost of replacing the inverter.
- SI-Commercial is an industry leading coverage that protects three-phase commercial properties up to 2MW. Coverage includes 30-year panels, 20-yearinverter(s), optimizers, racking, and labor. It has no deductibles, no subscription fees, no onboarding fees, and is fully transferable. SI-Commercial requires specific certified provider credentials, please contact your Account Manager for more information.
SI-30 Total and SI-30 Battery cover standalone batteries, separable integrated battery/inverter and inseparable integrated battery/inverter. For specific brands, take a look at our Approved Vendor List.
- Property damage or acts of God such as property damage, fire, theft, rodents, and/or hail. These events are typically covered by either the contractor’s liability insurance or the homeowner’s insurance policy. In these cases, please reach out directly to your homeowner’s insurance.
- Issues with electrical wiring, electrical panels, and/or general electrical workmanship and engineering. Damage to your property or home during installation is typically covered under the contractor's general liability policy. In these cases, please reach out directly to your provider.
- Removal of solar panels during a roof repair/replacement unrelated to your solar system installation.
- Production or performance guarantees. We vet our certified providers and approval vendors to ensure only the highest quality service and products.
- Full list of exclusions can be found here: www.solarinsure.com/warranties
We cover roof penetrations specifically for SI-30 Solar and SI-30 Total. In the case the installation is faulty and a leak is attributed to your solar installs attachment or flashing to the roof, Solar insure will work with our dedicated partners to repair the leak and at no cost to you. Please contact your roofing contractor for specifics on your roof warranty as this is outside the scope of the solar warranty.
No, these are generally covered by your business, property, or homeowners insurance.
Yes, the labor to remove and replace defective solar panel is covered, with labor rates varying based on geographic regions.
Yes, under SI-30 Total and SI-30 Battery. Specific product models listed in AVL.
No, our warranties are only available on owned solar systems at time of original installation.
Pre-paid TPO arrangements might qualify, please contact your Account Manager for further details.
- Claims are filed by your Certified Provider (solar contractor). If you are experiencing any issues or need repair, please contact your Certified Provider for support and repair.
- If your Certified Provider is no longer in business and you have a SI-30 Warranty Solution (SI-30 Solar, SI-30 Total, and/or SI-30 Battery), please contact our Customer Service Team at 714-625-8204 for assistance.
No, there are no deductibles on our warranty plans.
- Yes, if your provider is no longer a Certified Provider and your warranty has been enrolled and paid in full by your solar contractor, your warranty will still be honored. To check on the status of your warranty, please contact our Customer Service Team at 714-625-8204.
- If your solar contractor did not enroll and pay for your solar energy system within 30 days of installation, your system may not be covered. Please contact our Customer Service Team to check on the status of your coverage.
Yes, labor and shipping is covered for replacement, and reinstallation of defective equipment for covered defects.
No, removals and replacement of the solar panel array and components to perform a reroof is not covered by a Solar Insure warranty. Should your roof need to be repaired or replaced, contact your solar contractor to discuss options.
We make every effort to match the original part, make, and model. If the panel manufacturer is no longer in business, we will use a replacement that is similar to class, look, and size.
Solar Insure warranties must be included at the time of the initial solar purchase and listed on the Homeowner Contract (HOC). This ensures the warranty is tied to the original installation and begins at Permission to Operate (PTO). Adding it upfront also ensures that the homeowner is protected from day one, with no gaps in coverage.
- All warranties should be submitted through the Daybreak platform, located here. Please contact your account manager for additional information about access to our platform, bulk uploads, and best practices.
- We require the following to process the warranty: Name, Address, Email, Phone, System Size, Manufacturer Name, Model Number, Number of Panels. Systems must be registered through Daybreak to be eligible for warranty coverage and claims payout.
- Please contact your account management team if you are interested in bulk uploads.
Enrollment for Solar Insure’s 30-year and 20-year warranties must be completed after the system has been fully installed. All enrollments are processed through the Daybreak platform to activate warranty coverage and ensure eligibility for claims payout. To maintain compliance and avoid gaps in protection, we strongly recommend enrollment within 30 days of installation. Systems may not be eligible if enrollment occurs later than 120 days after installation.
Homeowners will receive a copy of Product Enrollment within 2 to 4 weeks after the Certified Providers submission through Daybreak.
The warranty is transferable between ownership of the original installation site only. The warranty is enrolled to the address which allows it to follow current ownership regardless of the sale.