Frequently Asked Questions
For Providers
Warranty Coverage
SI-30 Solar includes solar panels, inverters, roof penetration, and labor. Roof penetration is defined as resealing and reflashing penetrations related to the solar installation within 3 inches from the mounting hardware.
SI-30 Total encompasses labor, parts, and one replacement between years 11-30 as it relates to battery malfunction.
For detailed information or to discuss specific situations, please contact our office.
- Property damage or acts of God such as property damage, fire, theft, rodents, and/or hail. These events are typically covered by either the contractor’s liability insurance or the homeowner’s insurance policy.
- Wi-Fi connection kits, cellular connection kits, or other add-on functionality dongles used for communication connectivity. Enphase Envoys are covered for 5 years from the date of installation.
- Damage to the home during installation
- Damage to your property or home during installation is typically covered under the contractor general liability policy.
- Removal of panels during a roof repair/replacement
- Issues with electrical wiring, electrical panels, and/or general electrical workmanship and engineering.
- Should you have any questions related to property damage, acts of God, or damage during installation, connect directly with your contractor or your insurance carrier.
We work with specific manufacturers that have met our stringent criteria. Please visit our Approved Vendor List (AVL) here.
The initial truck roll or deployment of labor resources for a diagnosis is covered if a manufacturer defect is identified, and a Return Merchandise Authorization (RMA) is issued.
In the event labor resources are deployed and there is no defective part or issue, the labor cost will not be covered.
· What does the customer journey look like? Homeowner purchases our warranty through a Certified Provider
· Homeowner identifies an issue with their solar energy system after installation
· Homeowner contacts Installer
· Installer verifies the homeowner’s system is registered with Solar Insure on the Daybreak platform.
· Certified Provider will diagnose the issue, file for Return Merchandise Authorization (RMA), if applicable, and services the system.
· Certified Provider sends an invoice to Solar Insure
· Certified Provider should expect payout in 4-7 days on covered claims
Yes, the labor to remove and replace defective solar panel is covered, with labor rates varying based on geographic regions.
The warranty is transferable between ownership of the original installation site only. The warranty is enrolled to the address rather than the homeowner’s name, which allows it to follow current ownership regardless of the sale.
Certified Provider
To become a certified provider and offer Solar Insure warranty solutions, please complete the application, found here. The approval process may take up to 3-4 weeks.
Claims
All warranties should be submitted through the Daybreak platform, located here. Please contact your account manager for additional information about access to our platform, bulk uploads, and best practices
We require the following to process the warranty: Name, Address, Email, Phone, System Size, Manufacturer Name, Model Number, Number of Panels. Systems must be registered through Daybreak to be eligible for warranty coverage and claims payout.
Please contact your account management team if you are interested in bulk uploads.
Enrollment for a 30-year and/or 20-year warranty must be done once the system has been fully installed. Systems must be enrolled through Daybreak to be eligible for warranty coverage and claims payout.
Homeowners will receive a copy of Product Enrollment within 2 to 4 weeks after the Certified Providers submission through Daybreak.