IS SOLAR INSURE AN INSURANCE COMPANY?
No. Solar Insure is a fintech company that provides solar monitoring software with a 30-year limited warranty. Our software monitoring & warranty is structured as a limited warranty with a one-time payment included in the installation price, backed by our insurance provider. The additional insurance provides default coverage against the manufacturers of solar. Limited warranties are governed by federal Magnuson-Moss laws and regulated by the FTC.
WILL THERE BE ANY DEDUCTIBLES OR HIDDEN FEES?
At the moment there are zero deductibles to homeowners for covered warranty claims. We ask that you see your homeowners insurance to verify the deductible for property insurance-related claims. In regard to hidden fees, our warranty is a one-time payment included with your solar installation, eliminating the risk of hidden fees.
DOES THE SOLAR INSURE WARRANTY COVER THE ROOF DAMAGES?
We cover roof penetrations. In the case the installation is faulty and a leak is attributed to your solar installs attachment or flashing to the roof, Solar insure will work with our dedicated partners to repair the leak and at no cost to you. Please contact your roofing contractor for specifics on your roof warranty as this is outside the scope of the solar warranty.
DOES YOUR WARRANTY COVER THE REMOVAL OF THE PANELS IF I NEED TO REPLACE MY ROOF? WHAT ABOUT WIRING?
No, the removal of panels during a roof repair/replacement would not be covered under the Solar insure warranty. In the event, your roof needs to be repaired/replaced, contact your original installer to remove the panels. Wiring is not covered.
WHAT IF THERE IS DAMAGE TO THE ROOF OR TO THE HOME DURING OR AFTER INSTALL? IS THAT COVERED?
Property damage is typically covered by either the contractor’s liability insurance or the homeowner’s insurance policy. Additionally, things such as fire, theft, rodents, and hail are typically covered under your homeowner’s policy. If there is damage to the home during installation this is typically covered under the contractor general liability policy. We always recommended you request a copy of the contractor’s insurance before installation commences! Please also make sure to add your new solar panels to your homeowners insurance coverage,
HOW IS THE SOLAR INSURE MONITORING & WARRANTY PLAN SOLD? WHAT HAPPENS IF I SELL MY HOUSE?
At the moment, we only sell our protection plans from verified high-quality certified install partners. Please reach out to your local installer for additional information. If the installer is not an approved reseller, please contact us to engage in the approval process. If you need help finding a high-quality contractor, please review our vetting process.
The Solar Insure monitoring & warranty is easily transferrable with no transfer fees.
WHAT IS THE PROCESS OF FILING A CLAIM?
Our claim process is simple and easy. Please have your installer fill out our claim form on our website here, and we will work with them along with the original manufacturer to facilitate the RMA process. A more detailed claim process list can be found here.
Note – If your solar installer has gone out of business and you need to file a claim, please call Solar Insure’s Customer Service team at 714-625-8204.
HOW MUCH DOES IT COST? WHO MONITORS MY SYSTEM?
Pricing varies depending on the system size and components used. The cost is included in the price of your solar system. Please contact one of our approved Solar Insure Certified Providers for additional information in regard to pricing.
Our fleet monitoring software is provided to our dealers who utilize it to provide monitoring support for your system. If an issue is detected by our monitoring systems, we will notify your installer who will provide the service work for the failed component.
WHO DO YOU RECOMMEND AS FAR AS PARTNERS AND MANUFACTURERS? PLEASE SEE OUR AVL (APPROVED VENDOR LIST).
We take a rigorous engineering approach in reviewing the manufacturers we work with, especially on the inverter side. From our perspective, the inverter is the weakest link in the solar array when it applies to reliability and the effects on our loss ratio. If an inverter manufacturer becomes insolvent, we become responsible for replacement and/or payment for the failed component. A link to our approved vendor list can be found here.
AFTER THE SYSTEM IS REGISTERED HOW LONG WILL IT TAKE FOR THE CLIENT TO RECEIVE THEIR WARRANTY CERTIFICATE?
You will receive a copy of the certificate 2 to 4 weeks after your system is installed. Our monitoring & warranty begins the date the system is online, activated and paid for by the certified provider. If the certified provider fails to pay for the product, the plan may be cancelled.
