Frequently Asked Questions
For Homeowners
Coverage
The Solar Insure’s Warranty Solutions product provides warranty coverage for your solar products. Solar Insure works directly with your contractor to reimburse for claims submitted.
The SI-30 Solar includes solar panels, inverters, roof penetration, and labor. Roof penetration is defined as resealing and reflashing issues within 3 inches of the solar system roof penetration.
The SI-30 Total Coverage encompasses labor, parts, and remedy as it relates to battery malfunction.
For detailed information or to discuss specific situations, please contact your Certified Provider.
No, Solar Insure is a fintech company. Solar Insure provides limited warranties that are backed by a global insurance provider. The backing provided is default coverage against the manufacturers of solar. Limited warranties are governed by federal Magnuson-Moss laws and regulated by the FTC.
- Property damage or acts of God such as property damage, fire, theft, rodents, and/or hail
- These events are typically covered by either the contractor’s liability insurance or the homeowner’s insurance policy.
- Damage to the home during installation
- Damage to your property or home during installation is typically covered under the contractor's general liability policy.
- Removal of panels during a roof repair/replacement
- Issues with electrical wiring, electrical panels, and/or general electrical workmanship and engineering.
- Should you have any questions related to property damage, acts of God, or damage during installation, connect directly with your contractor or your insurance carrier.
No, removals and replacement of the solar panel array and components to perform a reroof is not covered by a Solar Insure warranty.
Should your roof need to be repaired or replaced, contact your solar contractor to discuss options.
The SI-30 Warranty includes coverage for resealing and reflashing within 3" surrounding the roof penetrations for your solar energy system. Other types of roof damage are not included under Solar Insure’s SI-30 Warranties. In those cases, we recommend reaching out directly to your solar installation company or your homeowner’s insurance provider.
For full details on what’s included under roof resealing and reflashing coverage, please visit: www.solarinsure.com/roof-protection
We work with specific manufacturers that have met our stringent criteria. Please visit our Approved Vendor List (AVL) here.
No, there are no deductibles on our warranty plans. Please review your policy with your Certified Provider or contact the Solar Insure Team with questions.
The Solar Insure warranty coverage is transferable with no transfer fees.
Claims
In the event of an issue, please contact your installer to remedy the issue. Upon remediation, your installer will file a claim via our online form.
- Your system experiences an issue
- Contact your Certified Provider (solar contractor)
- Your Certified Provider will schedule time to correct the issue
- Your Certified Provider will invoice Solar Insure on behalf of the homeowner
In the event your installer is no longer in business, please contact our Customer Service Team at 714-625-8204, as you may qualify for alternative solutions.
Homeowners will receive a copy of Product Enrollment within 2 to 4 weeks after your Certified Provider submits your system. Our monitoring & warranty begins the date the system is online and activated.