Claims/Monitoring Specialist

About Solar Insure

Solar Insure is on a mission to accelerate the clean energy transition by making residential and commercial solar ownership secure, seamless, and stress-free. Our cutting-edge software platform powers warranty, monitoring, and claims management tools that give solar contractors a competitive edge while ensuring long-term protection for homeowners. We help solar companies sell with confidence and build trust, while enabling faster growth with less operational friction.

Our core product, Daybreak, is a B2B/B2C software platform used by solar contractors nationwide to register warranties, manage fleet monitoring, and process claims. We are also expanding our ecosystem to support battery storage, predictive service insights, and commercial warranties.

We are a nimble, remote-first team passionate about building tools that truly make a difference for contractors, homeowners, and the planet. With strong momentum and deep industry partnerships, Solar Insure is scaling fast. We are seeking a Claims/ Monitoring Specialist who will play a key role in upholding our commitment to quality, reliability, and customer satisfaction by ensuring warranty claims are reviewed and resolved with accuracy, fairness, and efficiency.

About the Role

As a Claims/ Monitoring Specialist, you will play a key role in shaping and scaling our claims operations across both B2B and B2C product lines. Your work will directly impact the efficiency, accuracy, and overall experience of the claims process, from guiding inputs and analyzing submissions to managing backlog prioritization and aligning with cross functional teams. You will also contribute to data quality and insights for our B2C product, SolarDetect, helping ensure accurate inputs, actionable analysis, and continuous product improvement. This is a unique opportunity to influence operational strategy, introduce best practices, and help define how claims and product delivery are executed within an innovative, mission driven insurtech environment.

The incumbent is required to work on a Central Standard Time (CST) schedule, regardless of geographic location, to maintain alignment with team collaboration, customer needs, and operational priorities. 8:00am – 4:00pm CST time

Key Responsibilities

  • Review and analyze submitted warranty product claims to determine eligibility based on policy terms.
  • Proactively monitor system performance and provide technical support to contractors and homeowners, assisting in identifying and resolving issues related to solar installation and system failures.
  • Collect and validate necessary documentation (photos, invoices, system details) to support claim approvals.
  • Serve as a liaison between contractors, customers, and internal departments to ensure efficient claims resolution.
  • Approve or escalate claims based on predefined guidelines and communicate outcomes effectively.
  • Ensure all claims comply with Solar Insure policies and industry regulations. Track trends and report insights to improve claim resolution.
  • Identify opportunities to streamline claims handling and improve the customer experience.
  • Review and validate Return Merchandise Authorizations (RMAs) for accuracy and completeness, and submit approved RMAs for payment processing.
  • Audit claims by logging into the manufacturer portals, verifying the errors or issues, ensuring the repair dates and claims match what is in the portals.
  • Support data input and analysis for SolarDetect to improve customer outcomes and generate actionable internal insights
  • Actively contribute to team meetings and use tools such as Jira to ensure transparency, progress tracking, and accountability
  • Be ready to back up the CSR and Monitoring teams on the phones as needed to assist warranty holders

Skills & Experience

Required

  • Experience in solar installation or a technical background in solar energy.
  • Demonstrated proficiency in monitoring and troubleshooting solar energy systems, with a strong understanding of Enphase and SolarEdge platforms.
  • Strong project management fundamentals and a passion for building clean, scalable processes
  • Proven ability to set clear goals, define success metrics, and drive measurable outcomes in a fast-paced environment
  • Confident working with data, including organizing, analyzing, and applying insights to improve operational performance
  • Excellent analytical skills and strong attention to detail.
  • Customer service experience with excellent communication skills.
  • Ability to troubleshoot and guide customers through technical issues effectively.
  • Must have a good understanding of Tesla Enphase and Solar Edge monitoring and troubleshooting. The ability to learn and understand other manufacturing portals is a benefit.
  • Must understand the Enphase, Solar Edge and Tesla RMA process
  • Fluency in both English and Spanish is required

Preferred

  • Experience in claims processing for solar, insurance, or warranty-related industries.
  • Proficiency in CRM and claims management systems.

Disclaimer: At this time, we are not engaging external recruiters or staffing agencies. All hiring efforts are being managed internally. We do not accept unsolicited agency resumes and are not responsible for any fees related to such submissions. Unsolicited outreach from third parties will not be considered or responded to.

Job Type: Full-time

Location: Remote

Pay: $75,000.00 – $85,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Apply Now

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