HOW DO WE GET APPROVED FOR THE PROGRAM?
Please complete the application found here. Please allow 3-4 weeks for the application review. We require the Solar Insure product on all qualifying deals to become a certified dealer.
HOW DO I SUBMIT THE CLIENT’S INFORMATION AND REGISTER A WARRANTY?
All warranties should be submitted through our platform located here. Please contact your account manager for additional information about access to our platform.
WHO PAYS FOR THE COMPONENT MONITORING AND WARRANTY? THE INSTALLER OR CUSTOMER?
Typically the installer passes on the cost to the consumer as a pass-through expense within the total installation cost.
DOES SOLAR INSURE WORK WITH THE SAME INSTALLER THAT THE CUSTOMER INITIALLY WORKED IN RESPONDING TO A CLAIM?
Solar Insure will generally work with the initial installer. However, if the installer is no longer in business or able to perform the repair work then SolarInsure will choose a reputable installer in the local area to complete the RMA process.
WHAT IS THE COMPONENT MONITORING AND WARRANTY PRICE STRUCTURE?
Please contact us here or by phone at 714-625-8204 for additional information in regards to pricing.
HOW IS THE SOLAR INSURE COMPONENT MONITORING AND WARRANTY PLAN SOLD?
At the moment we only sell our protection plans from verified high-quality install partners. Please reach out to your local installer for additional information. If the installer is not an approved reseller, please contact us to engage in the approval process. If you need help finding a high-quality contractor please review our vetting process.
DOES SOLAR INSURE COVER THE INITIAL DIAGNOSIS VISIT?
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We also cover the initial truck roll and diagnosis if there is a manufacturer defect and an RMA is issued.
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If there is no defective part or a roof penetration issue, then the call and the labor are not covered. Most contractors use the inverter diagnosis tool to verify panel/inverter issues. If not, we cover the initial truck roll and the labor if there is truly a defective part.
CAN WE GET A DETAILED DESCRIPTION OF CUSTOMER EXPERIENCE FROM SOLAR AND SALES GROUPS?
Step 1: Homeowner purchases our warranty
Step 2: Homeowner begins to have problems with their system
Step 3: Homeowner contacts Installer
Step 4: Installer services system
Step 5: Installer sends an invoice to Solar Insure
Step 6: Installer should expect payout in 4-7 days on covered claims
HOW DO WE INTERACT WITH HOMEOWNERS ONCE THEIR SOLAR PANELS ARE INSTALLED?
We normally do not interact with them directly. If an issue is found we contact the initial installer and work with the service team to help resolve the issue. We never sell customer data to 3rd parties and we do not attempt to sell products directly to the homeowner without our partner’s involvement.
WHAT SERVICE DOES SOLAR INSURE PROVIDE?
We have a 5-star customer support line to answer any questions from homeowners and contractors alike. We provide third-party backed insurance to homeowners in case the manufacturer becomes insolvent. If the manufacturer does become insolvent we take on the responsibility of product claims.
HOW OFTEN DOES SOLAR INSURE COMMUNICATE WITH OUR CUSTOMERS?
We do not communicate with homeowners directly. However, we do provide each company with Welcome Packets and Marketing Materials they can distribute as they see to their clients.
WHO DO WE CONTACT WHEN THERE IS AN ISSUE?
When contractors have any issues, we ask you to directly contact Solar Insure and we will work with you to resolve the issue. Our claim link can be completed here
WHEN DOES SOLAR INSURE COMMUNICATE AND AT WHAT CADENCE?
Solar Insure communicates with our partners on a monthly basis with updates regarding warranty submissions, new marketing initiatives, and policy changes.
DOES THE COVERAGE INCLUDE THE LABOR TO REMOVE THE DEFECTIVE PANEL OR INSTALL THE NEW PANEL?
Yes, our product covers the labor to replace the defective solar components. Labor rates are dependent on geographic regions.
WHAT INFORMATION DO YOU NEED TO REGISTER THE COMPONENT MONITORING AND WARRANTY?
We require the following to process the warranty:
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Name
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Address
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Email
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Phone
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System Size
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Manufacturer’s Name
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Model Number
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Number of Panels
WHEN CAN A PANEL WARRANTY BE REGISTERED WITH SOLAR INSURE?
Please register all warranties once the system is fully installed and the sales contract with agreed Solar Insure wording is signed.
CAN MY CLIENTS COMPONENT MONITORING AND WARRANTY OWNERSHIP BE TRANSFERRED?
Warranty is transferable between ownership of original installation site only. The warranty is registered to the address rather than the homeowner’s name which allows it to follow current ownership regardless of the sale.
GENERALLY, DO YOU MAKE AN EFFORT TO MATCH THE SOLAR PANEL BEING REPLACED WHEN A WARRANTY CLAIM IS MADE?
We make every effort to match the original part make and model. If the panel manufacturer is no longer in business we make every effort to find something similar in look/size. We also store a batch of our high-volume products offsite as an additional backup.
IS THERE A DEDUCTIBLE THE CLIENT MUST PAY IN THE EVENT THEY FILE A CLAIM?
No, at this time there is no deductible on our warranty plan. Please review your policy for further information about deductible requirements.
AFTER THE SYSTEM IS REGISTERED HOW LONG WILL IT TAKE FOR THE CLIENT TO RECEIVE THEIR WARRANTY CERTIFICATE?
You will receive a copy of the Product Registration form 2 to 4 weeks after your system is installed.
