Extended Warranty FAQ

What is the SolarInsure Extended Warranty coverage?

SolarInsure Extended Warranty is the first comprehensive protection plan on the market targeted towards you, the residential system owner. The Extended Warranty supplements standard solar manufacturer warranties and is backed by an A-rated 3rd party company. In the event, the original warranty cannot be supported, or it expires, the Extended Warranty protection goes into effect immediately.

How can I get covered by the SolarInsure Extended Warranty coverage?

If you are a homeowner or system owner please contact your solar system installer for details. If you are an installer or manufacturer looking to join our partnership program you can click here.

If I sell my system is the SolarInsure Extended Warranty plan transferable to the new owner?

Yes, the SolarInsure Extended Warranty plan is transferable to a new system owner. The warranty is valid for any subsequent purchaser of the system, as long as the system remains at the original address and it is within the warranty term. SolarInsure should be notified of the change in system ownership.

What are the system sizes that qualify for a SolarInsure Extended Warranty plan?

The Extended Warranty plan covers systems up to 100 kilowatts.

Does the Extended Warranty plan cover the entire solar system including the mounting system and inverters?

Not at this time, the SolarInsure Extended Warranty plan is for solar modules only and does not cover the other system components. We are considering adding additional system components.

After my system is registered how long will it take to receive my warranty certificate?

You will receive a copy of the certificate 2 to 4 weeks after your system is registered.

Do I have to register to be covered by the Extended Warranty plan?

Yes, the Extended Warranty plan is an additional warranty that must be purchased and registered by the installer.

Does the Extended Warranty plan replace the standard manufacturer warranty?

No, the SolarInsure Extended Warranty plan supplements the material and workmanship warranty from 10 years to 25 years. Additionally, the plan goes into effect immediately in the event the original warranty offered by the manufacturer cannot be honored.

Is there a deductible I have to pay in the event I file a claim?

No, the Extended Warranty plan is a true warranty extension, there is NO deductible/

Is this warranty insurance?

No, typical warranty insurance requires high premiums and deductibles and may place limits on claims. The SolarInsure Extended Warranty plan does not limit claim amounts, have any additional premiums, or require a deductible.

I live outside the U.S., am I eligible for the SolarInsure’s Extended Warranty plan?

Yes, the Extended Warranty plan covers all eligible modules (see the list of Tier 1 manufacturers) regardless of location.

What currency is accepted for payment of the Extended Warranty plan?

All payments for the Extended Warranty plan are processed in U.S. dollars. We accept Visa, MasterCard, American Express, and Discover.

What is the duration of the Extended Warranty plan?

The Extended Warranty plan is a 15-year plan that begins when the original 10-year material and workmanship warranty expires or in the event the original warranty cannot be supported, providing up to a 25-YEAR combined module warranty.

What does the Extended Warranty cover?

Our Extended Warranty protection plan covers product and workmanship for up to 15 years after the manufacturer’s warranty lapses. The coverage is similar to the standard marketplace coverage product defect coverage.

This warranty is an extension (system wrap coverage) of what the manufacturer offers. It covers the product for defects and malfunctions. If the manufacture becomes insolvent at any time before the extended warranty begins, this warranty will step in and begin covering the solar panel product at that time. This is called a gap coverage.

Cost of labor to replace the panel is not covered under the warranty.

What is not included in the warranty coverage?

The warranty does not cover property damage type claims usually covered under a homeowner policy. For instance fires, hail, windstorms etc.

Generally, do you make an effort to match the solar panel being replaced when a warranty claim is made?

We make every effort to match the original panel make and model. If the panel manufacturer is no longer in business we make every effort to find something similar in look/size. We also store a batch of our high volume products offsite as an additional backup.

How is the warranty serviced?

The consumer must submit their claim online here. It typically takes 7-10 business days for the claim to be processed. We usually require a copy of the invoice, make, model information for a warranty claim submission. We will request a production/ energy output report from the client. The client is responsible for any cost associated with determining which panel is defective.

INSTALLER FAQ

How do we get approved for the program?

We require a copy of the following:

  1. Contractor’s insurance certificate
  2. Sales agreement and product model numbers to get approved
  3. If a commission is applied we require W-9 form as well

Can my (clients) warranty ownership be transferred?

Warranty is transferable between ownership of original installation site only. The warranty is registered to the address rather than homeowner name which allows it to follow current ownership regardless of sale.

How do I submit the client’s information to register the warranty?

You can submit your client’s warranty registrations through our warranty registration form here. You can also contact us at admin@solarinsure.com or 714-625-8204.

When can a panel warranty be registered with SolarInsure?

You can submit your client’s warranty registrations within a year of the date of installation.

What info do you need to register the warranty?

We require the following to process the warranty:

  • Name
  • Address
  • System Size
  • Manufacture’s Name
  • Model Number
  • Number of Panels

Who pays for the warranty? Installer or Customer?

Typically the installer passes on the cost to the consumer as pass-through expense within the total installation cost. However, the warranty product can be offered to the end consumer as an add-on above the installation cost.

Does the coverage include the labor to remove the defective panel or install the new panel?

No, as a product warranty, it only covers the cost of the solar modules.

Does SolarInsure work with the same installer that the customer initially worked with or is it another firm?

SolarInsure will generally work with the initial installer but if the installer is no longer in business or able to perform the repair work then SolarInsure will choose a reputable installer.

Will you provide examples of the warranties and paperwork?

Please contact us for a copy of our example warranty packet at jared@solarinsure.com or by phone at 949-873-6043.

What is the warranty price structure?

Please contact us for a price list at jared@solarinsure.com or by phone at 949-873-6043.

Which panel manufacturer do you cover?

We cover most Tier 1 manufactures solar panel. Please contact us for a list of covered manufacturers at admin@solarinsure.com or by phone at 714-625-8204.