Frequently Asked Questions

Common questions about our products and services.

What is the SolarWorld Assurance Dual Warranty coverage?

SolarWorld Assurance™ Dual Warranty™ is the first comprehensive protection plan on the market targeted towards you, the system owner. The Dual Warranty supplements SolarWorld’s standard product warranty and is offered at no cost to you (for systems installed January 1, 2017 or later) and is backed by an A-rated 3rd party company. In the event the original warranty cannot be supported, or it expires, the Dual Warranty protection goes into effect immediately.

How can I get covered by the SolarWorld Assurance Dual Warranty coverage?

If your system was installed after January 1, 2017 you, or your system installer, can register your system on http://www.solarworld.com/assurance

Does the Dual Warranty cover the entire solar system including mounting system and inverters?

At this time the SolarWorld Assurance Dual Warranty is for SolarWorld solar modules only and does not cover the other system components.

After my system is registered how long will it take to receive my warranty certificate?

You will receive a copy of the certificate via email 2 to 4 weeks after your system registration.

Do I have to register to be covered by the Dual Warranty coverage?

Yes. The Dual Warranty protection is a no-cost, opt-in program and a system owner must register to be covered by the program.

Does the Dual Warranty replace the standard SolarWorld warranty?

No. The SolarWorld Assurance Dual Warranty is an additional warranty that goes into effect in the event the original warranty offered by SolarWorld Americas cannot be honored.

What is the additional cost of the Dual Warranty coverage?

For systems installed after January 1, 2017 and registered within 60 days, there is NO COST to the system owner.

Is there a deductible I have to pay in the event I file a claim?

No. The Dual Warranty is a true warranty program and there is NO deductible.

Is this warranty insurance?

No. Typical warranty insurance products on the market require premiums and deductibles and may place limits on claims. The SolarWorld Assurance Dual Warranty does not limit claim amounts; have premiums (for systems installed January 1 or later) or a deductible for the system owner.

Is this warranty insurance?

No. Typical warranty insurance products on the market require premiums and deductibles and may place limits on claims. The SolarWorld Assurance Dual Warranty does not limit claim amounts; have premiums (for systems installed January 1 or later) or a deductible for the system owner.