What is the SolarInsure Extended Warranty coverage?
SolarInsure Extended Warranty is the first comprehensive protection plan on the market targeted towards you, the residential system owner. The Extended Warranty supplements standard solar manufacturer warranties and is backed by an A-rated 3rd party company. In the event, the original warranty cannot be supported, or it expires, the Extended Warranty protection goes into effect immediately.
How can I get covered by the SolarInsure Extended Warranty coverage?
If you are a homeowner or system owner please contact your solar system installer for details. If you are an installer or manufacturer looking to join our partnership program you can click here
If I sell my system is the SolarInsure Extended Warranty plan transferable to the new owner?
Yes, the SolarInsure Extended Warranty plan is transferable to a new system owner. The warranty is valid for any subsequent purchaser of the system, as long as the system remains at the original address and it is within the warranty term. SolarInsure should be notified of the change in system ownership.
What are the system sizes that qualify for a SolarInsure Extended Warranty plan?
The Extended Warranty plan covers systems up to 100 kilowatts.
Does the Extended Warranty plan cover the entire solar system including the mounting system and inverters?
Not at this time, the SolarInsure Extended Warranty plan is for solar modules only and does not cover the other system components. We are considering adding additional system components.
After my system is registered how long will it take to receive my warranty certificate?
You will receive a copy of the certificate 2 to 4 weeks after your system is registered.
Do I have to register to be covered by the Extended Warranty plan?
Yes, the Extended Warranty plan is an additional warranty that must be purchased and registered by the installer.
Does the Extended Warranty plan replace the standard manufacturer warranty?
No, the SolarInsure Extended Warranty plan supplements the material and workmanship warranty from 10 years to 25 years. Additionally, the plan goes into effect immediately in the event the original warranty offered by the manufacturer cannot be honored.
Is there a deductible I have to pay in the event I file a claim?
No, the Extended Warranty plan is a true warranty extension, there is NO deductible/
Is this warranty insurance?
No, typical warranty insurance requires high premiums and deductibles and may place limits on claims. The SolarInsure Extended Warranty plan does not limit claim amounts, have any additional premiums, or require a deductible.
I live outside the U.S., am I eligible for the SolarInsure’s Extended Warranty plan?
Yes, the Extended Warranty plan covers all eligible modules (see the list of Tier 1 manufacturers) regardless of location.
What currency is accepted for payment of the Extended Warranty plan?
All payments for the Extended Warranty plan are processed in U.S. dollars. We accept Visa, MasterCard, American Express, and Discover.
What is the duration of the Extended Warranty plan?
The Extended Warranty plan is a 15-year plan that begins when the original 10-year material and workmanship warranty expires or in the event the original warranty cannot be supported, providing up to a 25-YEAR combined module warranty.
What does the Extended Warranty cover?
Our Extended Warranty protection plan covers product and workmanship for up to 15 years after the manufacturer’s warranty lapses. The coverage is similar to the standard marketplace coverage product defect coverage.
This warranty is an extension (system wrap coverage) of what the manufacturer offers. It covers the product for defects and malfunctions. If the manufacture becomes insolvent at any time before the extended warranty begins, this warranty will step in and begin covering the solar panel product at that time. This is called a gap coverage.
Cost of labor to replace the panel is not covered under the warranty.
What is not included in the warranty coverage?
The warranty does not cover property damage type claims usually covered under a homeowner policy. For instance fires, hail, windstorms etc.
Generally, do you make an effort to match the solar panel being replaced when a warranty claim is made?
We make every effort to match the original panel make and model. If the panel manufacturer is no longer in business we make every effort to find something similar in look/size. We also store a batch of our high volume products offsite as an additional backup.
How is the warranty serviced?
The consumer must submit their claim online here
. It typically takes 7-10 business days for the claim to be processed. We usually require a copy of the invoice, make, model information for a warranty claim submission. We will request a production/ energy output report from the client. The client is responsible for any cost associated with determining which panel is defective.